Accessibility Statement
Last Updated: July 18, 2026
PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, is committed to providing a website experience that is accessible, understandable, and usable for a broad range of customers, including individuals with disabilities.
We aim to make our website, online store, and related services collectively referred to as the “Services” as easy as reasonably possible to access and navigate across different devices, browsers, assistive technologies, and user needs.
Our Commitment
We are committed to maintaining a website that supports accessibility, clarity, consistency, and ease of use.
As part of this commitment, we make reasonable efforts to follow recognized accessibility principles and commonly accepted digital usability practices.
Accessibility is considered when reviewing website content, navigation, layout, functionality, product information, and customer-support processes.
Our objective is to reduce unnecessary barriers and provide customers with a practical and understandable online shopping experience.
Accessibility Standards
We aim to improve our website with reference to generally recognized accessibility guidance, including the principles of the Web Content Accessibility Guidelines (WCAG) where reasonably applicable.
These principles focus on making digital content:
Perceivable
Operable
Understandable
Robust
Although we work toward improving accessibility, we do not claim that every page, feature, or third-party integration will always meet every accessibility standard or technical requirement.
Accessibility Features
To support website accessibility and usability, we make reasonable efforts to:
Present text in a clear and readable format
Use consistent headings and page structures
Maintain predictable navigation across key pages
Support keyboard navigation where technically possible
Provide descriptive labels or alternative text for relevant images and interactive elements
Use readable contrast between text and backgrounds
Maintain responsive layouts across desktop, tablet, and mobile devices
Provide clear product descriptions, pricing, shipping information, and policy content
Use understandable buttons, links, menus, and form labels
Avoid unnecessary visual or functional barriers
The availability and performance of certain accessibility features may depend on the customer’s device, browser, operating system, assistive technology, or internet connection.
Keyboard and Assistive Technology Support
We aim to support basic navigation through commonly used input methods and assistive technologies where reasonably possible.
This may include:
Keyboard-only navigation
Screen readers
Browser zoom tools
Voice-control software
Device accessibility settings
Customers may improve their browsing experience by using the accessibility functions available through their browser, operating system, device, or assistive software.
Text, Images, and Visual Content
We aim to organize written content using clear headings, readable paragraphs, and understandable language.
Where appropriate and technically practical, we use descriptive text for images that communicate important information.
Some images may be decorative or may include product details that are also explained in the accompanying written content.
Product colors and visual presentation may vary depending on screen settings, display technology, lighting, and individual visual requirements.
Forms and Checkout
We aim to maintain clear forms, field labels, error messages, and checkout instructions.
The checkout process is provided through Shopify and may include functionality supplied by payment providers, digital wallets, fraud-prevention services, and other third parties.
Customers who experience difficulty completing checkout may contact our support team for reasonable assistance. For security reasons, our support team cannot request or process complete card numbers, card security codes, account passwords, or other sensitive payment credentials by email or telephone.
Ongoing Improvements
Accessibility is an ongoing process, not a one-time implementation.
We periodically review our website and may make updates to improve:
Navigation
Readability
Compatibility
Content structure
Mobile usability
Form functionality
Customer support access
Overall user experience
Some improvements may be introduced gradually as website content, products, Shopify functionality, applications, and technical systems are updated.
Third-Party Content and Services
PHYSIOATHLETX operates using the Shopify platform and may rely on third-party providers for services including:
Payment processing
Checkout functionality
Shipping and tracking
Analytics
Marketing
Customer support
Fraud prevention
Embedded media or applications
Although we aim to select and maintain services that support a usable customer experience, some third-party content, interfaces, widgets, or applications may be outside our direct technical control.
We cannot guarantee complete accessibility for every third-party platform or integration.
Customers experiencing difficulty with third-party functionality may contact us, and we will make reasonable efforts to assist or provide an alternative method where practical.
Browser and Device Compatibility
Our website is designed to function across commonly used modern browsers and devices.
For the best experience, customers should use:
An updated browser
A supported operating system
Current assistive technology
Enabled browser security and functionality settings
Older browsers, unsupported devices, disabled scripts, or certain customized settings may affect website performance or accessibility.
Need Assistance
If you experience difficulty accessing any page, product information, form, checkout function, policy, or other part of our Services, please contact us.
When reporting an accessibility issue, please include where possible:
The page or feature involved
A description of the difficulty encountered
The device and browser being used
The assistive technology being used, if applicable
The format or alternative support you require
We will review the request and make reasonable efforts to provide the requested information, assistance, or an accessible alternative.
Feedback and Suggestions
We welcome feedback regarding the accessibility and usability of our website.
Customer feedback helps us identify areas where content, navigation, features, or support processes may be improved.
Submitting accessibility feedback does not guarantee that every requested modification can be implemented, but each reasonable request will be reviewed individually.
Limitations
Despite our efforts, some accessibility limitations may occasionally occur because of:
Technical restrictions
Third-party applications
Legacy website content
Temporary website errors
Browser or device incompatibility
Newly added content awaiting review
Where an accessibility issue is identified, we aim to assess it and make reasonable improvements where practical.
Changes to This Accessibility Statement
We may revise this Accessibility Statement periodically to reflect changes in:
Website functionality
Accessibility practices
Technical systems
Third-party services
Legal or regulatory requirements
The updated version will be published on this page with a revised Last Updated date.
Contact Information
For accessibility assistance, feedback, or questions regarding this statement, contact us using the details below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
