Payment Policy
Last Updated: July 18, 2026
Secure Payment Processing
PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, uses secure checkout technology and encrypted connections, including HTTPS and SSL, to help protect personal and payment information submitted through our website.
Transactions are processed through established third-party payment providers using encrypted systems designed to protect sensitive financial information during authorization and payment processing.
Accepted Payment Methods
PHYSIOATHLETX currently accepts the following payment methods where available during checkout:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
Payments are processed through trusted providers, including Shopify Payments and PayPal, using secure payment infrastructure.
The payment methods displayed during checkout may vary depending on the customer’s device, browser, location, and payment-provider availability.
PHYSIOATHLETX does not store or have direct access to complete credit or debit card numbers.
Shopify Payments
Eligible card payments, Apple Pay transactions, and Google Pay transactions may be processed through Shopify Payments.
Shopify Payments securely transmits payment information for authorization and may perform fraud screening, transaction monitoring, and other security checks before approving a payment.
The availability of Shopify Payments and individual payment methods may depend on technical, regional, and eligibility requirements.
PayPal Payments
Customers who select PayPal will be redirected to or connected with PayPal’s secure payment environment to authorize the transaction.
PayPal payments are governed by PayPal’s applicable terms, privacy practices, verification procedures, and account requirements.
PHYSIOATHLETX does not control PayPal account approval, authorization decisions, or internal processing timeframes.
PCI Compliance
Our payment providers maintain security procedures designed to comply with the Payment Card Industry Data Security Standard (PCI DSS).
PCI DSS establishes requirements for the secure collection, processing, transmission, and storage of payment-card information.
Sensitive payment data is processed directly by the applicable payment provider in accordance with its own security standards and procedures.
Payment Authorization
By submitting an order, you confirm that:
You are authorized to use the selected payment method
The billing and payment information provided is accurate and complete
Sufficient funds, credit, or account balance are available
You authorize the applicable payment provider to process the total amount shown during checkout
Submitting an order does not guarantee payment approval or order acceptance.
Orders may be subject to payment authorization, fraud screening, address verification, and other security checks before processing begins.
Payment Verification
In certain circumstances, we or our payment providers may request additional information to verify a transaction.
Verification may include confirming:
Billing information
Shipping information
Cardholder or account-holder identity
Payment authorization
Order details
An order may be delayed, declined, canceled, or refunded when verification cannot be completed or when potentially fraudulent, unauthorized, or inconsistent activity is identified.
Order Confirmation
An order is considered successfully submitted only after the payment has been authorized and an order confirmation has been issued.
An automated confirmation message does not prevent us from canceling an order where we later identify:
A payment-processing error
Incorrect pricing
Product unavailability
Fraud concerns
Incomplete customer information
A technical or system error
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
Currency
All prices displayed on the PHYSIOATHLETX website are listed in USD — United States Dollars.
The product price, applicable taxes, shipping charges, and any selected shipping upgrades are displayed during checkout before payment is finalized.
Where taxes are legally required, they will be calculated and shown during checkout or included in the displayed price, as applicable.
Currency Conversion and Provider Fees
When a customer’s bank account, card, or payment service operates in a currency other than USD, the applicable provider may apply:
Currency-conversion charges
Foreign transaction fees
Exchange-rate adjustments
International processing fees
These charges and conversion rates are determined solely by the customer’s bank, card issuer, PayPal, or other payment provider.
PHYSIOATHLETX does not control or receive these third-party fees.
Taxes
Applicable sales tax may be calculated according to the shipping destination and relevant legal requirements.
The final tax amount, where applicable, will be displayed during checkout before the order is submitted.
Customers are responsible for reviewing the full order total before completing payment.
Payment Declines
A payment may be declined for reasons including:
Insufficient funds or available credit
Incorrect card or billing information
Expired payment credentials
Bank or card-issuer restrictions
Failed address verification
Fraud-prevention controls
Payment-provider technical issues
When a payment is declined, customers should verify the information entered or contact their bank, card issuer, or payment provider.
For privacy and security reasons, we may not receive the exact reason for a payment decline.
Pending Charges and Authorization Holds
Some banks or payment providers may place a temporary authorization hold when an order is attempted.
An authorization hold is not always a completed charge and may remain visible temporarily even when a transaction is declined or canceled.
The time required to remove a pending authorization is determined by the customer’s bank or payment provider and is outside our control.
Duplicate or Unexpected Charges
If you believe you have been charged more than once or notice an unfamiliar PHYSIOATHLETX transaction, contact our customer support team promptly.
Please provide:
Your order number, if available
The transaction date
The amount charged
The payment method used
A description of the issue
Do not provide complete payment-card numbers, security codes, account passwords, or other highly sensitive financial credentials by email or through the contact form.
Refunds
Approved refunds are returned to the original payment method used for the purchase, except where another method is required by applicable law.
After a refund is issued, the time required for it to appear in the customer’s account depends on the applicable bank, card issuer, Shopify Payments, PayPal, or other payment provider.
Further information regarding return eligibility, refund processing, and applicable timeframes is available in our Return and Refund Policy.
Fraud Prevention
To protect our customers and business, we reserve the right to review, hold, decline, cancel, or refund an order where we identify or reasonably suspect:
Unauthorized payment activity
Fraudulent transactions
Inconsistent billing or shipping information
Misuse of promotional offers
Unusual order patterns
Identity or payment-verification concerns
We may request additional verification before approving and fulfilling an order.
Where a payment cannot be verified, the order may be canceled and any successfully collected amount will be refunded to the original payment method.
Payment Security Responsibilities
Customers are responsible for maintaining the security of their payment accounts, devices, passwords, and login credentials.
Customers should contact their bank or payment provider immediately if they suspect:
Unauthorized use of a payment method
Account compromise
Identity theft
A fraudulent transaction
PHYSIOATHLETX will provide reasonable assistance with legitimate transaction inquiries but cannot access or modify a customer’s bank, card, PayPal, Apple Pay, or Google Pay account.
Privacy
We do not sell payment information.
Personal and transaction information may be disclosed only where reasonably necessary to:
Process and authorize payments
Complete and deliver orders
Prevent fraud or unauthorized activity
Manage refunds, returns, disputes, and chargebacks
Comply with legal or regulatory obligations
For additional information about how personal data is collected, used, shared, and retained, please review our Privacy Policy.
Third-Party Payment Providers
Shopify Payments, PayPal, banks, card issuers, digital-wallet providers, and other payment services operate under their own terms, privacy policies, security procedures, and processing rules.
PHYSIOATHLETX is not responsible for third-party:
Account restrictions
Payment declines
Verification requests
Service interruptions
Conversion rates
Additional fees
Internal processing delays
Customers should contact the applicable provider regarding issues that arise within that provider’s account or payment system.
Changes to This Payment Policy
We may update this Payment Policy periodically to reflect changes in:
Accepted payment methods
Payment providers
Fraud-prevention procedures
Checkout functionality
Legal or regulatory requirements
The revised policy will be published on this page with an updated Last Updated date.
Contact Information
For payment, billing, transaction, or refund-related assistance, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
