Security Statement
Last Updated: July 18, 2026
PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, is committed to maintaining a secure online environment for customers who access our website, place orders, create accounts, or otherwise interact with our Services.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information, support secure transactions, and reduce the risk of unauthorized access, misuse, alteration, loss, or disclosure.
Secure Website Connection
The PHYSIOATHLETX website uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser or device and our website.
This encrypted connection helps safeguard information submitted through:
Customer accounts
Contact forms
Shopping carts
Checkout pages
Order and return requests
Other website interactions
Customers should verify that the secure padlock symbol appears in the browser address bar before entering personal or payment information.
Payment Security
Payments are processed through established third-party payment providers, including Shopify Payments and PayPal, using secure and encrypted payment infrastructure.
Available payment methods may include:
Visa
Mastercard
PayPal
Apple Pay
Google Pay
PHYSIOATHLETX does not directly store or have access to complete credit or debit card numbers, card security codes, or full digital-wallet credentials.
Sensitive payment information is submitted directly to and processed by the applicable payment provider according to its own security standards, fraud-prevention procedures, and privacy practices.
PCI Security Standards
Our payment providers use systems designed to comply with the Payment Card Industry Data Security Standard (PCI DSS).
PCI DSS establishes security requirements for organizations that process, transmit, or store payment-card information.
Although PHYSIOATHLETX does not directly process or retain complete card details, our checkout and payment providers apply their own technical and organizational safeguards to protect transaction information.
Data Protection Measures
We use reasonable safeguards designed to protect personal information and business systems.
Depending on the nature of the information and system involved, these safeguards may include:
Encrypted website connections
Restricted access to customer and order information
Secure third-party hosting and ecommerce infrastructure
Account authentication controls
Fraud-detection and transaction-monitoring tools
Software and platform security updates
Administrative access restrictions
Secure payment processing
Monitoring for suspicious activity
Access to personal information is limited to authorized personnel and service providers who require it for legitimate operational purposes.
Shopify Platform Security
PHYSIOATHLETX operates through the Shopify ecommerce platform.
Shopify provides infrastructure supporting:
Website hosting
Secure checkout
Customer accounts
Payment processing
Platform monitoring
Fraud-prevention tools
Technical and operational security
Shopify maintains its own security controls, policies, and compliance procedures. Information processed through Shopify may also be subject to Shopify’s terms and privacy practices.
Account Security
Customers who create an account are responsible for maintaining the confidentiality and security of their login credentials.
We recommend that customers:
Use a strong and unique password
Avoid reusing passwords from other websites
Keep login credentials private
Sign out after using a shared or public device
Avoid accessing accounts through unsecured networks
Contact us promptly if unauthorized account activity is suspected
Customers are responsible for activity conducted through their accounts unless the activity resulted from circumstances for which responsibility cannot lawfully be assigned to the customer.
Customer Security Responsibilities
Customers should take reasonable precautions when interacting with our website and communications.
You should never send the following information by email, contact form, or telephone:
Complete payment-card numbers
Card security codes
Bank-account passwords
PayPal passwords
Apple Pay or Google Pay credentials
Account passwords
Government identification details unless specifically and securely requested for a legitimate purpose
PHYSIOATHLETX customer support will not ask you to provide your complete payment-card number, card security code, or account password by email.
Fraud Prevention and Order Verification
To maintain a secure shopping environment, orders may be reviewed for suspicious, unauthorized, inconsistent, or potentially fraudulent activity.
Fraud-prevention procedures may evaluate information including:
Billing and shipping details
Payment authorization results
IP address and device information
Order value and quantity
Previous transaction activity
Address-verification results
Other transaction-risk indicators
Where necessary, we may request additional information to verify the identity of the purchaser or confirm authorization of the selected payment method.
We reserve the right to delay, decline, cancel, or refund an order where:
Payment authorization fails
Customer information cannot be verified
Potential fraud or unauthorized activity is detected
Billing and shipping information appears inconsistent
A transaction presents a material security risk
If an order is canceled after payment has been collected, the applicable amount will be returned to the original payment method.
Email and Communication Security
Official customer-service communications are sent using our business contact information.
Customers should remain cautious of messages that:
Request passwords or complete payment details
Demand payment through an unfamiliar method
Contain suspicious links or attachments
Use unrelated email addresses or domains
Claim urgent account action is required without clear order details
Official support inquiries should be directed to:
If you receive a suspicious message claiming to represent PHYSIOATHLETX, do not provide personal or financial information. Contact us directly using the details listed in this statement.
Third-Party Services
PHYSIOATHLETX may use third-party providers for functions including:
Payment processing
Website hosting
Order fulfillment
Shipping and tracking
Customer communication
Analytics
Marketing
Fraud prevention
Technical support
These providers operate independent systems and maintain their own security, privacy, compliance, and data-retention practices.
We select service providers based on operational requirements and available safeguards. However, we do not control every aspect of their independent systems, networks, procedures, or security practices.
Fulfillment and Shipping Information
Orders are processed through our U.S.-based fulfillment network.
Shipping and fulfillment providers receive only the information reasonably necessary to prepare, dispatch, track, deliver, and process approved returns.
This information may include:
Customer name
Shipping address
Telephone number
Email address
Order contents
Tracking and delivery information
Our U.S. fulfillment and returns facility is located at:
631 Westport Pkwy, Grapevine, TX 76051, United States
This address is a logistics facility and is not open to the public.
Data Breach Response
If we become aware of a security incident involving personal information, we will review the circumstances and take reasonable steps to:
Contain and investigate the incident
Identify affected systems or information
Reduce the risk of further unauthorized access
Coordinate with applicable service providers
Preserve relevant records
Provide required notices to affected individuals or authorities
Any notification will be provided where required by applicable law and based on the nature and risk of the incident.
Data Retention and Disposal
Personal information is retained only for as long as reasonably necessary to:
Process and fulfill orders
Provide customer support
Handle returns, refunds, disputes, and chargebacks
Prevent fraud and maintain security
Comply with tax, accounting, legal, and regulatory obligations
Establish, exercise, or defend legal claims
When information is no longer required, it may be securely deleted, anonymized, or retained in a restricted form where continued retention is legally necessary.
Limitations of Security
Although we take reasonable steps to protect information, no website, payment system, electronic transmission, network, or storage method can be guaranteed to be completely secure.
Security risks may arise from circumstances outside our direct control, including:
Customer device compromise
Weak or reused passwords
Malicious software
Phishing attempts
Unsecured internet connections
Third-party system incidents
Unauthorized access caused by customer credential sharing
Customers acknowledge that transmitting information online carries some inherent risk.
Nothing in this statement limits any obligation or liability that cannot legally be excluded.
Reporting Security Concerns
If you believe you have identified a security issue involving our website, customer account, checkout, payment process, or communications, contact us promptly.
Please provide:
A clear description of the issue
The webpage or feature involved
The approximate date and time observed
Relevant screenshots or supporting details
Your contact information
Do not publicly disclose detailed security vulnerabilities before giving us a reasonable opportunity to investigate and address the issue.
Do not include passwords, complete payment-card information, or other highly sensitive credentials in your report.
Unauthorized Transactions
If you believe your payment method was used without authorization, you should:
Contact your bank, card issuer, PayPal, or applicable payment provider immediately
Secure the affected account and change relevant passwords
Contact PHYSIOATHLETX with the available transaction or order details
We will review legitimate reports and provide reasonable assistance with available order and transaction information.
We cannot access, freeze, or modify a customer’s external bank, card, PayPal, Apple Pay, or Google Pay account.
Changes to This Security Statement
We may update this Security Statement periodically to reflect changes in:
Website infrastructure
Payment providers
Security practices
Fraud-prevention procedures
Third-party services
Legal or regulatory requirements
The revised version will be published on this page with an updated Last Updated date.
Contact Information
For security concerns, suspicious communications, unauthorized transaction reports, or questions regarding this statement, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
