Privacy Policy
Last Updated: July 18, 2026
PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, provides this website, online store, and related products and services collectively referred to as the “Services.”
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, create an account, contact customer support, or otherwise interact with our Services.
Our online store is hosted on Shopify, which provides the ecommerce platform, checkout infrastructure, and technical services required to operate the store.
By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
We collect personal information that is reasonably necessary to operate our store, process transactions, provide customer support, protect our Services, and comply with applicable legal obligations.
The categories of information we may collect include:
Contact information, such as your name, email address, telephone number, billing address, and shipping address
Order and transaction information, including products viewed, selected, purchased, returned, refunded, or added to your cart
Payment-related information, which is processed securely by Shopify Payments, PayPal, or another payment provider displayed during checkout
Account information, including login credentials, account preferences, saved addresses, and purchase history where account functionality is available
Customer support information, including emails, contact-form submissions, return requests, complaints, reviews, and other communications
Device and technical information, such as IP address, browser type, operating system, device identifiers, cookie identifiers, and approximate location derived from technical data
Website activity, including pages viewed, links selected, products viewed, referral source, session duration, and interactions with our website
Marketing preferences, including whether you have agreed to receive promotional emails or other marketing communications
We do not directly store complete payment card numbers. Payment information is handled by authorized third-party payment processors.
How Personal Information Is Collected
We may collect personal information through the following sources:
Directly from you when you place an order, create an account, complete a form, subscribe to marketing communications, request a return, or contact customer support
Automatically through the website using cookies, pixels, log files, analytics tools, and similar technologies
From Shopify and payment providers when they process transactions or provide platform services
From fulfillment, shipping, and logistics providers when they process, track, deliver, or return an order
From marketing, analytics, fraud-prevention, and technical service providers where permitted and reasonably necessary for store operations
From publicly available or third-party sources where legally permitted and relevant to fraud prevention, security, or business administration
How We Use Your Information
We may use personal information for the following purposes:
Processing, confirming, fulfilling, and delivering orders
Providing shipping confirmations and tracking information
Managing returns, refunds, replacements, and cancellations
Responding to customer-service inquiries
Verifying payments and preventing unauthorized transactions
Detecting, investigating, and preventing fraud, abuse, security threats, and policy violations
Maintaining, operating, and improving our website and Services
Personalizing website content and product recommendations where permitted
Sending transactional communications, including order confirmations, shipping updates, return instructions, and service notices
Sending marketing communications where consent has been provided or where otherwise permitted by applicable law
Measuring website performance and advertising effectiveness
Maintaining business, tax, accounting, compliance, and transaction records
Establishing, exercising, or defending legal rights
Complying with applicable legal, regulatory, and law-enforcement requirements
We use personal information only for legitimate operational, contractual, security, administrative, and legal purposes.
How We Share Personal Information
We may disclose personal information to trusted service providers where reasonably necessary to operate the Services.
These recipients may include:
Shopify, which hosts and supports our online store
Shopify Payments, PayPal, and other payment processors used to authorize and process payments
Fulfillment and logistics providers that prepare, package, process, or handle orders and approved returns
Shipping carriers that deliver orders and provide tracking services
Customer-support and communication providers used to manage inquiries and transactional messages
Website hosting, cybersecurity, fraud-prevention, and technical service providers
Analytics and advertising providers, where permitted and subject to applicable consent requirements
Professional advisers, including accountants, auditors, insurers, legal advisers, and compliance providers
Government agencies, courts, regulators, or law-enforcement authorities where disclosure is legally required or reasonably necessary to protect legal rights
We may also disclose information in connection with a corporate transaction, including a merger, restructuring, financing, acquisition, transfer, or sale of business assets.
We do not sell personal information for monetary compensation.
Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where applicable, customers may exercise available opt-out rights as described in this policy.
Relationship With Shopify
PHYSIOATHLETX is hosted on Shopify.
Shopify processes certain personal information to provide ecommerce infrastructure, checkout functionality, fraud prevention, platform security, hosting, analytics, and related services.
Information may be processed by Shopify, its affiliates, and its service providers in jurisdictions outside your state or country of residence.
Shopify’s handling of personal information is governed by its own privacy terms and policies.
Payment Processing
Payments made through PHYSIOATHLETX may be processed using Shopify Payments, PayPal, or another payment method displayed during checkout.
The applicable payment processor may collect payment details, billing information, device data, transaction information, and fraud-prevention information.
PHYSIOATHLETX does not directly access or store complete payment card numbers.
Payment providers maintain their own security, privacy, fraud-screening, and record-retention procedures.
Cookies and Similar Technologies
We use cookies, pixels, tags, local storage, and similar technologies to support the operation and improvement of our website.
These technologies may be used to:
Maintain essential website and checkout functionality
Remember cart contents and account preferences
Authenticate users and protect website security
Understand how visitors interact with the website
Measure website performance and troubleshoot errors
Personalize content and product recommendations
Measure marketing and advertising performance
Prevent fraud and unauthorized activity
Some cookies are necessary for the website to operate. Other cookies may be used only where consent is required and obtained.
You may control or disable cookies through your browser settings or any cookie-preference tool provided on our website. Disabling certain cookies may affect website functionality, cart operation, account access, or checkout performance.
Analytics and Advertising
We may use analytics and advertising technologies to understand website usage, improve our Services, measure campaigns, and present relevant advertising.
These providers may collect information such as:
IP address
Device and browser information
Cookie or advertising identifiers
Pages and products viewed
Interactions with advertisements
Purchase or conversion activity
Where required, these technologies are used only after appropriate consent has been obtained.
Users may be able to limit certain advertising activities through browser settings, cookie controls, device privacy settings, or applicable opt-out mechanisms.
Marketing Communications
We may send promotional emails or other marketing communications where you have provided consent or where otherwise permitted by law.
You may unsubscribe at any time by:
Selecting the unsubscribe link included in a marketing email
Updating your communication preferences where available
Contacting us at support@physioathletx.com
Even after opting out of marketing, you may continue to receive non-promotional communications relating to orders, payments, security, returns, account administration, or policy updates.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These safeguards may include:
Encrypted website connections
Secure payment processing through third-party providers
Restricted access to business systems
Fraud monitoring and transaction verification
Security controls provided by Shopify and other service providers
No electronic transmission, online platform, or storage system can be guaranteed to be completely secure. Customers should use strong passwords and avoid sharing login credentials or sensitive account information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The duration of the customer relationship
Order processing and customer-support requirements
Return, refund, dispute, and chargeback periods
Tax, accounting, and financial-record obligations
Fraud-prevention and security requirements
Applicable statutes of limitation
Legal, regulatory, and contractual obligations
When information is no longer required, it may be deleted, anonymized, or retained in a restricted form where legally necessary.
Your Privacy Rights
Depending on your place of residence, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal exceptions
Request a copy of certain personal information
Object to or restrict specific processing activities
Withdraw consent where processing is based on consent
Opt out of marketing communications
Opt out of certain targeted advertising, selling, or sharing activities where applicable
Appeal a decision relating to a privacy request where required by law
Request information about categories of personal information collected or disclosed
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Submitting a Privacy Request
To submit a privacy request, contact us at:
Email: support@physioathletx.com
Please provide sufficient information to identify your account or transaction and explain the request you wish to make.
We may need to verify your identity before completing a request. Verification may require confirmation of information associated with your account or order.
Authorized agents may submit requests where permitted by applicable law. We may require evidence that the agent is authorized to act on your behalf.
Some requests may be limited or denied where an exception applies, including where information must be retained for legal compliance, fraud prevention, transaction completion, security, or dispute resolution.
United States State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the jurisdiction, these rights may include:
The right to know what personal information is collected, used, disclosed, sold, or shared
The right to request access, correction, or deletion
The right to obtain a portable copy of personal information
The right to opt out of targeted advertising or certain data-sharing practices
The right to limit certain uses of sensitive personal information
The right to appeal a denied privacy request
We do not knowingly use or disclose sensitive personal information for purposes unrelated to providing the requested Services.
Where required, we will honor valid privacy requests in accordance with applicable law.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting.
Because there is no universally accepted standard for responding to all Do Not Track signals, our website may not respond to every browser-based Do Not Track request.
Where legally required, we may recognize supported browser-based opt-out preference signals.
International Data Transfers
FUTUREWAVE SOLUTIONS LIMITED is registered in Hong Kong, while PHYSIOATHLETX serves customers primarily in the United States and uses service providers operating in multiple jurisdictions.
Personal information may therefore be transferred to, stored in, or processed in countries outside your state or country of residence.
These jurisdictions may have different data-protection laws.
We take reasonable steps to work with service providers that maintain appropriate contractual, technical, and organizational safeguards for transferred information.
Children’s Privacy
Our Services are intended for a general adult audience and are not directed toward children.
We do not knowingly collect personal information from children under the age of 13 or from individuals below any higher minimum age required by applicable law.
If you believe that a child has provided personal information through our Services, please contact us so that we can review and, where appropriate, delete the information.
Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, content, or operating practices of third parties.
Customers should review the privacy policies and terms of any external service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Business operations
Website functionality
Service providers
Legal or regulatory obligations
Privacy practices
Security procedures
The revised policy will be published on this page with an updated Last Updated date.
Material changes may also be communicated through the website or another appropriate method where required.
Contact Information
For privacy inquiries, requests, complaints, or questions regarding this policy, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
