Return and Refund Policy
Last Updated: July 18, 2026
At PHYSIOATHLETX, we offer a 90-day return period. You may request a return within 90 days from the date your order is confirmed as delivered to the shipping address provided during checkout.
Eligibility for Returns
To qualify for a return, all applicable conditions below must be met:
The item must be unused and remain in its original condition
The item must be returned in its original packaging with all included parts, accessories, manuals, and components
A valid proof of purchase, such as an order confirmation or receipt, must be provided
The return request must be submitted and approved before the product is sent back
Returns of non-defective products are accepted when they meet the eligibility requirements described in this policy.
Products returned without prior authorization or without following the provided return instructions may be refused or may not be processed.
How to Start a Return
To request a return, contact our customer support team at:
Email: support@physioathletx.com
Please include the following information in your request:
Your order number
The item or items you wish to return
The reason for the return
Photographs or supporting information, where relevant
After reviewing your request, our support team will provide the applicable return authorization, step-by-step instructions, and the correct return address.
All return requests must be submitted within 90 days of confirmed delivery.
Do not send a product back before receiving written approval and return instructions from our support team.
Return Shipping Costs
For standard returns involving non-defective products, return shipping costs are the responsibility of the customer.
When a return is required because an item was delivered damaged, defective, or incorrect, we will review the circumstances and provide an appropriate resolution. Depending on the situation, this may include:
Covering reasonable return shipping costs
Sending a replacement product
Issuing a full or partial refund
Providing another suitable resolution
PHYSIOATHLETX does not charge restocking fees for approved returns.
Original shipping charges, including optional expedited or priority shipping fees, are generally non-refundable unless the return results from an error attributable to us or applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
When an item arrives damaged, appears defective, or differs from the product ordered, contact us as soon as possible. We recommend reporting delivery-related issues within 48 hours to allow for faster investigation and resolution.
Your request should include:
Your order number
A clear description of the issue
Photographs or videos showing the product, packaging, shipping label, and reported problem
We may request additional information to verify the issue and determine the most appropriate resolution.
Submitting a report within 48 hours is recommended for efficient handling, but it does not limit any mandatory rights available under applicable law.
Non-Returnable Items
The following products are not eligible for return:
Gift cards
Products clearly identified as final sale at the time of purchase
Products that have been used, altered, damaged after delivery, or returned without all original components
Products returned without prior authorization
Additional return restrictions may apply where required for hygiene, safety, or legal reasons. Any such restriction will be clearly disclosed on the applicable product page before purchase.
This section does not affect rights relating to products that arrive defective, damaged, incorrect, or otherwise fail to meet mandatory legal requirements.
Refund Process
After an approved return is delivered to our returns processing facility, the product will be inspected to confirm that it satisfies the return conditions.
Returned items are typically reviewed within 5–7 business days after arrival
When the return is approved, the refund will be issued to the original payment method within 7 business days
After a refund is issued, the time required for the funds to appear in your account depends on the applicable bank, card issuer, Shopify Payments, PayPal, or other payment provider.
Shipping, banking, and payment-processing delays are outside our direct control.
When a refund has been approved but has not appeared after 15 business days, please contact our support team so we can review the transaction.
Refund Amounts
Approved refunds generally cover the purchase price paid for the returned product.
Original shipping charges are not normally refundable unless:
The item received was damaged, defective, or incorrect
We made an error while processing or fulfilling the order
Applicable consumer protection law requires the shipping charge to be refunded
Any promotional discount, coupon, store credit, or bundle pricing applied to the original order may be reflected proportionally in the refund calculation.
Exchanges
PHYSIOATHLETX does not currently provide direct product exchanges.
To receive a different item, size, model, or variation, you must:
Request a return for the original product
Wait for the return request to be approved
Place a separate order for the preferred product
A replacement provided as a resolution for a damaged, defective, or incorrect item is not treated as a standard exchange.
Order Cancellations
Orders may be canceled only before fulfillment or shipment has begun.
To request a cancellation, contact us immediately at support@physioathletx.com with your order number.
We cannot guarantee that a cancellation request will be completed because orders may enter processing shortly after purchase.
Once an order has been shipped, it cannot be canceled and must instead be handled under the return procedure described in this policy.
Refused and Undeliverable Orders
Customers are responsible for entering a complete and accurate shipping address during checkout.
When an order is returned because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address, additional shipping or handling costs may be deducted from the refund where permitted by law.
We will contact the customer when additional information is required to resolve an undeliverable shipment.
Returns Processing Location
Approved returns are processed through our U.S.-based fulfillment and returns network.
U.S. Fulfillment and Returns Address:
631 Westport Pkwy, Grapevine, TX 76051, United States
Returns must be sent to this location only after receiving written approval and complete return instructions from our customer support team.
This address is a logistics and processing facility and is not a public retail store or customer service location. Walk-in returns are not accepted.
Payment Method Refunds
Refunds are issued only to the original payment method used for the purchase, except where another method is required by law or expressly agreed in writing.
Payments may be processed through Shopify Payments, PayPal, or another payment option displayed during checkout.
PHYSIOATHLETX does not control the internal processing time of banks, card issuers, or third-party payment providers after a refund has been submitted.
Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, reduce, or replace any mandatory consumer right or legal remedy available under applicable law.
Where this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.
Contact Information
For return, refund, cancellation, or order-related assistance, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
