Terms of Service
Last Updated: July 18, 2026
OVERVIEW
Welcome to PHYSIOATHLETX. The terms “we,” “us,” and “our” refer to PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong under company number 77242548.
This website, online store, and all related content, functions, tools, products, and services are collectively referred to as the “Services.”
PHYSIOATHLETX is powered by Shopify, which provides the ecommerce platform and technical infrastructure that allow us to offer the Services.
These Terms of Service, together with all policies referenced within them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy, govern your access to and use of the Services.
By visiting our website, placing an order, creating an account, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or place of residence and that you have the legal capacity to enter into a binding agreement.
You may be required to provide information including your name, email address, telephone number, billing address, shipping address, and payment details.
You agree that all information submitted through the Services will be:
Accurate
Complete
Current
Not misleading
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You must notify us promptly if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or restrict account access where we reasonably suspect fraud, misuse, unauthorized activity, or a violation of these Terms.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display product descriptions, images, specifications, dimensions, and other information as accurately as possible.
However, actual product appearance may vary slightly because of:
Screen settings
Lighting conditions
Device display differences
Manufacturing variations
Product or packaging updates
All product descriptions, pricing, specifications, availability, and promotional information may be updated without prior notice.
We reserve the right to:
Limit product quantities
Discontinue products
Modify product specifications
Restrict sales by customer, location, or jurisdiction
Correct inaccurate product information
Products offered through PHYSIOATHLETX are intended for general fitness, exercise, mobility, recovery, and training purposes only, unless expressly stated otherwise.
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.
Customers are responsible for reviewing product information and using products according to their own comfort, ability, experience, and personal limitations.
SECTION 3 – ORDERS
Submitting an order through our website constitutes an offer to purchase the selected products.
We reserve the right to accept, reject, limit, or cancel any order at our reasonable discretion.
An order is not considered accepted until:
Payment has been successfully authorized
The order has passed any applicable verification checks
An order confirmation has been issued
We may cancel, decline, or modify an order due to:
Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraud or unauthorized activity
Shipping restrictions
Order quantity limitations
Errors affecting the transaction
Where appropriate, we will attempt to contact you using the information provided during checkout.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
Products purchased through PHYSIOATHLETX are intended primarily for personal use. You may not purchase products for unauthorized resale, redistribution, or commercial exploitation without our prior written approval.
Returns, refunds, and replacements are handled in accordance with our Return and Refund Policy.
SECTION 4 – PRICES AND BILLING
Product prices may be changed at any time without prior notice.
The amount charged for an order will be the price displayed during checkout at the time the order is submitted, subject to correction of obvious pricing errors.
All prices are displayed in the currency shown on the website.
Applicable taxes, shipping charges, and optional shipping upgrades will be displayed during checkout before payment is completed, unless otherwise stated.
You agree to provide accurate and complete billing information and authorize the applicable payment provider to charge your selected payment method for:
The product price
Applicable taxes
Selected shipping charges
Any other amount clearly disclosed before purchase
Payments may be processed through Shopify Payments, PayPal, or another payment method displayed during checkout.
We do not directly store complete payment card details.
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed, fulfilled, and shipped in accordance with our Shipping Policy.
PHYSIOATHLETX currently ships exclusively within the United States.
Available shipping methods include:
Free Standard Shipping
Insured Shipping + Priority Processing
Priority Express Shipping
Processing and delivery timeframes are estimates and are not guaranteed.
Delays may occur because of:
Carrier operations
Weather conditions
Peak-volume periods
Transportation disruptions
Incorrect or incomplete addresses
Events outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address during checkout.
Once an order has been transferred to the carrier, delivery is subject to the carrier’s network, procedures, and operating conditions.
Nothing in this section excludes any responsibility that cannot legally be excluded.
SECTION 6 – INTELLECTUAL PROPERTY
All content made available through the Services, including:
Text
Images
Graphics
Videos
Product presentation
Branding
Logos
Website design
Layouts
Icons
Software elements
is owned by or licensed to PHYSIOATHLETX or FUTUREWAVE SOLUTIONS LIMITED and is protected by applicable intellectual property laws.
You may access and use the Services only for lawful, personal, and non-commercial purposes.
You may not copy, reproduce, modify, republish, distribute, transmit, sell, license, display, scrape, or commercially exploit website content without prior written authorization, except where permitted by law.
Third-party trademarks, logos, product names, and intellectual property remain the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools, features, applications, or services operated by third parties.
These tools may be provided on an “as is” and “as available” basis without warranties, representations, or conditions from us.
We do not necessarily monitor or control third-party tools and are not responsible for their availability, security, performance, or operation.
Your use of optional third-party tools is at your own discretion and risk.
You should review the applicable provider’s terms and privacy practices before using such tools.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to websites, applications, products, or services operated by third parties.
These links are provided for convenience or informational purposes and do not necessarily represent an endorsement, partnership, or approval.
We are not responsible for third-party:
Content
Accuracy
Security
Availability
Privacy practices
Terms
Products or services
Accessing or using a third-party website is done at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
PHYSIOATHLETX is powered by Shopify.
Shopify provides the ecommerce platform and technical infrastructure that support our website and checkout functionality.
All purchases and transactions made through our store are conducted directly with PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED, and not with Shopify.
Shopify is not the seller of the products and is not responsible for:
Product quality
Order fulfillment
Shipping
Returns
Refunds
Customer support
Claims arising from purchases made through our store
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Shopify and other service providers may also process personal information to provide ecommerce infrastructure, payment processing, fraud prevention, analytics, fulfillment, communication, and related services.
By using the Services, you acknowledge that personal information may be processed in accordance with our Privacy Policy and the policies of applicable third-party providers.
SECTION 11 – FEEDBACK
If you submit reviews, suggestions, ideas, comments, testimonials, or other feedback, you grant us permission to use, reproduce, adapt, publish, translate, and display that feedback for lawful business purposes without restriction or compensation, subject to applicable law.
You confirm that submitted feedback:
Is accurate and based on your genuine experience
Does not violate third-party rights
Does not contain unlawful, abusive, defamatory, fraudulent, or misleading content
Does not contain malicious software or harmful code
We reserve the right to review, remove, or decline to publish content that violates these Terms or applicable law.
SECTION 12 – ERRORS AND INACCURACIES
Occasional errors, inaccuracies, or omissions may appear in relation to:
Product descriptions
Images
Specifications
Pricing
Promotions
Availability
Shipping information
Delivery estimates
We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.
Where an order is canceled after payment because of an error, the applicable amount will be refunded to the original payment method.
SECTION 13 – PROHIBITED USES
You may not use the Services for any unlawful, fraudulent, harmful, or unauthorized purpose.
Prohibited activities include:
Violating any applicable law or regulation
Infringing intellectual property or privacy rights
Submitting false, misleading, or fraudulent information
Using another person’s payment method without authorization
Transmitting viruses, malware, or harmful code
Attempting to gain unauthorized access to the website or associated systems
Interfering with website security, functionality, or performance
Using bots, scrapers, automated extraction tools, or similar systems without permission
Harassing, threatening, abusing, or impersonating another person
Using the Services for unauthorized resale or commercial exploitation
We may suspend or terminate access where prohibited conduct is identified.
SECTION 14 – TERMINATION
We may suspend, restrict, or terminate your access to the Services where we reasonably believe that you have:
Violated these Terms
Engaged in fraudulent or unlawful conduct
Created a security risk
Misused the Services
Failed to make an authorized payment
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should continue after termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis.
We do not guarantee that:
The Services will always be uninterrupted or error-free
All website content will always be complete or current
Every product will meet every individual preference or expectation
All defects or technical issues will be corrected immediately
Nothing in these Terms excludes warranties, guarantees, consumer rights, or legal remedies that cannot lawfully be excluded.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PHYSIOATHLETX, FUTUREWAVE SOLUTIONS LIMITED, and their directors, officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
Use of or inability to use the Services
Reliance on website information
Purchase or use of products
Third-party tools or external websites
Shipping or carrier delays
Unauthorized access outside our reasonable control
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot legally be restricted.
SECTION 17 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless PHYSIOATHLETX, FUTUREWAVE SOLUTIONS LIMITED, and their affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, damages, liabilities, and reasonable expenses arising from:
Your misuse of the Services
Your violation of these Terms
Your violation of applicable law
Your infringement of third-party rights
This obligation does not apply where prohibited by law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted.
The remaining provisions will continue in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with all policies incorporated by reference, constitute the complete agreement between you and PHYSIOATHLETX regarding access to and use of the Services.
They replace any prior oral or written communications relating to the same subject matter.
Any failure by us to enforce a provision does not constitute a waiver of that provision.
SECTION 20 – ASSIGNMENT
We may assign or transfer our rights and obligations under these Terms as part of a restructuring, merger, acquisition, sale, financing arrangement, or transfer of business operations.
You may not assign or transfer your rights or obligations under these Terms without our prior written approval.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws applicable in Hong Kong, where FUTUREWAVE SOLUTIONS LIMITED is registered, except where mandatory consumer protection laws require otherwise.
Nothing in these Terms limits any mandatory consumer right available to customers under applicable United States federal or state law.
SECTION 22 – CHANGES TO TERMS
We may update these Terms periodically to reflect changes in:
Business operations
Legal or regulatory requirements
Website functionality
Products or services
Payment, fulfillment, or technology providers
The revised Terms will be published on this page with an updated Last Updated date.
Your continued use of the Services after revised Terms are published constitutes acknowledgment of the changes, subject to applicable law.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms of Service may be submitted using the contact details below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
