California Consumer Privacy Act (CCPA / CPRA) Policy
Last Updated: July 18, 2026
This California Privacy Policy applies to California residents and supplements the information contained in the PHYSIOATHLETX Privacy Policy.
It explains the privacy rights available under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and how eligible California residents may exercise those rights when interacting with PHYSIOATHLETX, operated by FUTUREWAVE SOLUTIONS LIMITED.
The rights described below apply to the extent that PHYSIOATHLETX is subject to the applicable provisions of California privacy law and that no statutory exception applies.
Your Rights Under the CCPA and CPRA
Eligible California residents may have the following rights regarding their personal information.
Right to Know
You may request information about our collection, use, disclosure, sale, or sharing of personal information.
Depending on the circumstances, you may request details concerning:
The categories of personal information collected
The categories of sources from which the information was obtained
The business or commercial purposes for collecting, using, selling, or sharing the information
The categories of third parties to whom information was disclosed, sold, or shared
The specific pieces of personal information maintained about you
Right to Access
You may request access to eligible personal information we maintain about you.
Where required, we may provide the information in a portable and reasonably usable format that allows it to be transmitted to another entity without unreasonable difficulty.
Right to Delete
You may request the deletion of personal information collected from you, subject to applicable exceptions.
We may retain information where reasonably necessary to:
Complete a transaction or provide requested products and services
Process orders, returns, refunds, disputes, or chargebacks
Detect security incidents or prevent fraud
Comply with legal, tax, accounting, or regulatory obligations
Exercise or defend legal claims
Maintain internal uses permitted under applicable law
Right to Correct
You may request that we correct inaccurate personal information maintained about you.
When reviewing a correction request, we may consider the nature of the information, the purpose for which it is used, and the evidence provided with the request.
Right to Opt Out of Sale or Sharing
You may request that we do not sell or share your personal information as those terms are defined under California privacy law.
PHYSIOATHLETX does not sell personal information in exchange for monetary compensation.
However, certain disclosures involving advertising, analytics, cookies, pixels, or similar technologies may be treated as a sale or sharing under California law, even when no money is exchanged.
Eligible residents may submit an opt-out request as explained in this policy or through our Do Not Sell or Share My Personal Information page.
Right to Limit the Use and Disclosure of Sensitive Personal Information
Where applicable, you may have the right to request that a business limit certain uses or disclosures of sensitive personal information.
PHYSIOATHLETX does not use or disclose sensitive personal information for the purpose of inferring characteristics about customers or for unrelated advertising purposes.
Any sensitive information we process is used only where reasonably necessary to provide requested Services, process payments, prevent fraud, maintain security, or comply with applicable law.
Right to Non-Discrimination
We will not unlawfully discriminate against you because you exercised an applicable privacy right.
We will not unlawfully:
Deny products or Services
Charge different prices solely because a privacy right was exercised
Provide a lower level or quality of service
Retaliate against you for submitting a valid privacy request
Differences reasonably related to the value of personal information or otherwise permitted by law may still apply where properly disclosed.
Categories of Personal Information Collected
Depending on how you interact with our Services, we may collect the following categories of personal information.
Identifiers
Examples include:
Name
Email address
Telephone number
Billing address
Shipping address
IP address
Account or customer identifiers
Customer Records Information
This may include:
Contact details
Billing information
Shipping information
Account information
Customer-service records
Commercial Information
This may include:
Products viewed
Products added to a cart
Order and purchase history
Returns and refunds
Transaction information
Product preferences
Internet or Electronic Network Activity
This may include:
Browsing activity
Website interactions
Pages and products viewed
Referral sources
Cookie identifiers
Advertising interactions
Session and usage information
Geolocation Information
We may collect an approximate location derived from an IP address or device information.
We do not ordinarily collect precise location information through our store unless it is knowingly enabled through a specific service or feature.
Audio, Electronic, or Communications Information
This may include:
Emails
Contact-form submissions
Customer-support messages
Reviews or feedback
Telephone communications where legally recorded and properly disclosed
Inferences
We may generate limited inferences regarding customer interests or preferences based on browsing or purchase activity, primarily to improve website functionality or provide relevant marketing where permitted.
Sensitive Personal Information
Payment providers may process account credentials, payment-card information, or other data classified as sensitive under California law.
PHYSIOATHLETX does not directly store complete payment-card numbers or card security codes.
Sources of Personal Information
We may collect personal information from:
You directly, including when you place an order, create an account, contact support, request a return, or subscribe to communications
Your browser or device, through cookies, pixels, log files, and similar technologies
Shopify, which hosts and supports our store
Shopify Payments, PayPal, and other payment providers
Fulfillment, shipping, and logistics partners
Analytics, advertising, fraud-prevention, and technical service providers
Publicly available or legally permitted third-party sources
How Personal Information Is Used
We may use personal information to:
Process, confirm, fulfill, and deliver orders
Provide tracking and delivery updates
Manage returns, refunds, replacements, and cancellations
Respond to customer inquiries
Operate and improve the website
Maintain customer accounts and preferences
Process and verify payments
Detect, investigate, and prevent fraud or unauthorized activity
Protect website and account security
Measure website performance and advertising effectiveness
Send marketing communications where permitted
Maintain tax, accounting, legal, and transaction records
Establish, exercise, or defend legal rights
Comply with legal and regulatory requirements
How Personal Information Is Disclosed
We may disclose personal information to service providers, contractors, or third parties where reasonably necessary to operate our Services.
These recipients may include:
Shopify
Shopify Payments, PayPal, banks, and payment processors
Fulfillment and returns facilities
Shipping carriers and logistics providers
Website hosting and technical service providers
Customer-support and communication providers
Analytics and advertising providers
Fraud-prevention and cybersecurity providers
Professional advisers, including accountants, auditors, insurers, and legal counsel
Government agencies, regulators, courts, or law-enforcement authorities where required
We may also disclose information in connection with a merger, acquisition, restructuring, financing, or transfer of business assets.
Sale or Sharing of Personal Information
PHYSIOATHLETX does not sell personal information for money.
Certain advertising or analytics technologies may involve disclosures that California law defines as selling or sharing, including disclosures for cross-context behavioral advertising.
The categories potentially involved may include:
Identifiers such as cookie or device identifiers
IP address
Internet or electronic network activity
Advertising and campaign interaction data
Approximate location derived from technical information
These categories may be disclosed to analytics, advertising, and marketing providers where permitted.
You may opt out using our Do Not Sell or Share My Personal Information process.
Personal Information of Minors
We do not knowingly sell or share the personal information of consumers under 16 years of age without the affirmative authorization required by applicable law.
Our Services are not directed toward children under the age of 13.
If you believe that a child has provided personal information through our Services, please contact us so that we can review the matter.
How to Exercise Your Rights
To submit a California privacy request, contact us at:
Email: support@physioathletx.com
Use an appropriate subject line, such as:
California Privacy Request
or
Do Not Sell or Share My Personal Information
Please include:
Your full name
The email address associated with your account, order, or website interaction
A clear description of the right you wish to exercise
Your order number, where relevant
Do not send complete payment-card numbers, passwords, security codes, or other highly sensitive financial credentials.
Verification of Requests
Before completing certain requests, we may need to verify your identity.
Verification may involve confirming information associated with:
Your account
An order
Your email address
Your shipping or billing information
Previous communications with our support team
We will request only the information reasonably necessary to verify the request.
The level of verification may vary depending on the sensitivity of the requested information and the risk of unauthorized access or deletion.
Authorized Agents
You may appoint an authorized agent to submit a request on your behalf where permitted by California law.
We may require:
Written authorization signed by you
Proof that the agent is properly authorized
Verification of your identity
Direct confirmation that you authorized the request
We may deny a request submitted by an agent if sufficient authorization or verification is not provided.
Response Time
We will confirm receipt and respond to verified requests within the periods required by applicable law.
Businesses generally must respond to eligible requests to know, delete, or correct within 45 calendar days. Where reasonably necessary, the response period may be extended by an additional 45 days, provided the consumer is notified of the extension.
We may decline or limit a request where:
We cannot reasonably verify the requester’s identity
A legal or statutory exception applies
The request is fraudulent, abusive, excessive, or technically infeasible
The information must be retained for security, transaction, legal, or compliance purposes
Where required, we will explain the basis for denying or limiting a request.
Opt-Out Preference Signals
Where required by law and supported by our systems, we may recognize valid browser-based opt-out preference signals, including the Global Privacy Control.
A browser-based signal may apply only to the browser or device from which it is submitted unless it can be associated with a verified customer account.
You may need to apply the preference separately on each browser or device.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may depend on:
Order fulfillment and customer-service needs
Returns, refunds, disputes, and chargebacks
Fraud-prevention and security requirements
Tax, financial, and accounting obligations
Applicable statutes of limitation
Legal and regulatory requirements
The duration of the customer relationship
When information is no longer required, it may be deleted, anonymized, or retained in a restricted form where legally necessary.
Changes to This Policy
We may update this policy periodically to reflect changes in:
California privacy law
Our business operations
Categories of information processed
Website technologies
Service providers
Advertising or analytics practices
The revised policy will be published on this page with an updated Last Updated date.
Contact Information
For California privacy requests or questions regarding this policy, contact us using the information below:
Store Name: PHYSIOATHLETX
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physioathletx.com
Phone Number: +1 702 760 3160
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
